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Kelvin's avatar

Thanks for another very thoughtful piece!

As a business leader in Operations for SMEs, my biggest challenge this year is probably (still) figuring out how to truly find efficiencies with AI in our business stack.

There's a lot of potential to free us from the boring tasks (reading and re-reading emails to remember context, manually clicking through to our contract repository to find some terms, ...) to allow us to focus on higher-level items.

I just feel that we're not all there yet.

To your point on asking questions - well, the SME CEOs that I work with aren't asking the deep ones, mostly "how fast can we implement XYZ" in a trend-chasing way instead of truly questioning where it can take us. I have the feeling that lots of SMEs are in that boat as how many are truly setting the pace here? Lots of potential there too.

At the strategic dependency-level, my clients are American so there's no need to worry too much about geopolitics - it's all about ChatGPT, Claude, Gemini, Grok. The risks are mostly centered around the changing of models (eg from ChatGPT 4.1 -> 5.0) or pricing (eg new tiers of $200).

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